One-Year Limited Warranty

At Straptastic, we take pride in the craftsmanship and quality of our lighting products. Every item you purchase from us is backed by a One-Year Limited Warranty that ensures your lighting piece performs beautifully and reliably as intended. This policy outlines the terms, coverage, and process for warranty service.

1. Warranty Coverage

This limited warranty covers manufacturing defects in materials or workmanship that occur under normal residential use for a period of one (1) year from the date of delivery. If a product is found to be defective due to faulty materials or improper assembly during this period, Straptastic will, at its discretion, repair, replace, or refund the affected product at no additional cost to you.

The warranty applies only to original purchases made through our official website (straptastic.co) and verified authorized partners. Proof of purchase, such as your order confirmation or invoice, is required for all warranty claims.

2. What the Warranty Does Not Cover

This warranty does not cover damages or defects caused by factors outside of normal product use. Examples include, but are not limited to, accidental damage, misuse, improper installation, modification, neglect, electrical surges, environmental exposure, or normal wear and tear.

The warranty also excludes:
– Cosmetic damage such as scratches, dents, or discoloration resulting from everyday use.
– Damage caused by unauthorized repairs, alterations, or installation by unqualified technicians.
– Damage resulting from mishandling during installation or maintenance.
– Lighting components, bulbs, or accessories that naturally degrade over time (e.g., LED lifespan, color temperature changes).

Additionally, this warranty is not transferable and applies only to the original purchaser and shipping address registered at the time of order.

3. Warranty Period

The warranty remains valid for one (1) year from the date of delivery, as verified by your order tracking or delivery confirmation. Repaired or replacement products provided under this warranty are covered for the remainder of the original warranty period only.

4. Warranty Claim Process

If you experience an issue with your product during the warranty period, please contact our customer support team as soon as possible. To help us assess your claim quickly, we ask that you record an unboxing or issue video showing the defect clearly, along with supporting photos and your order details.

Once your claim is submitted, our team will review it within 3–5 business days and provide a resolution. Depending on the nature of the defect, we may offer one of the following solutions:
– Replacement: A new or equivalent product shipped at no additional cost.
– Repair: A partial repair or replacement component provided.
– Refund: A full or partial refund if repair or replacement is not feasible.

In certain cases, we may request that the defective product be returned to us for inspection before processing your replacement or refund. If your item is found to be defective due to manufacturing fault, Straptastic will cover the return shipping cost.

5. Limitation of Liability

To the fullest extent permitted by applicable law, Straptastic shall not be liable for any incidental, indirect, consequential, or special damages arising from the use of or inability to use the product, even if we have been advised of the possibility of such damages. Our responsibility under this warranty is limited strictly to the repair, replacement, or refund of the defective product as outlined above.

This warranty gives you specific legal rights, which may vary depending on your country or region. Some jurisdictions do not allow exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.

6. Product Installation and Maintenance

To maintain the validity of your warranty, all Straptastic lighting products must be installed and handled according to the manufacturer’s installation instructions provided with the product. Improper wiring, use with incompatible dimmers, or exposure to moisture (for non-rated fixtures) may void your warranty. We strongly recommend using licensed electricians or qualified installers for all electrical fittings.

7. International Coverage

This warranty applies to all orders shipped to our supported destinations, including the United Kingdom, Australia, Denmark, United States, Germany, Spain, France, Italy, Netherlands, Canada, Switzerland, and New Zealand. For all international claims, our support team will coordinate the process and provide region-specific guidance. Replacement delivery times may vary by country.

8. Warranty Exclusions for Commercial Use

Unless otherwise stated in writing, this warranty covers residential installations only. Products used in commercial environments, such as hotels, offices, or retail spaces, may be subject to reduced coverage or different warranty terms, depending on the intensity and duration of use. Please contact us prior to purchase if you intend to use our products for commercial purposes.

9. How to Get Support

If you need to file a warranty claim or have any questions about your coverage, please contact our customer support team. Please include your order number, photos or videos of the defect, and a brief description of the issue. Our team will respond promptly and guide you through the process.

Store Name: Straptastic

Email: info@straptastic.co

Phone: +1 (564) 224-7780

Customer support hours: Monday to Saturday, 10:00 to 17:00 (GMT+8)

We take customer satisfaction seriously and strive to resolve every claim quickly and fairly. Thank you for choosing Straptastic — we’re honored to be a part of brightening your home.