Shipping policy

Last updated: June 1, 2026

At Straptastic, we take great pride in delivering every order with care, transparency, and efficiency. Our goal is to make sure your lighting products reach you safely and within a reasonable timeframe. The following Shipping Policy explains how orders are processed, handled, shipped, and tracked for all customers.

1. Countries We Ship To

We ship our products to several international destinations, allowing customers around the world to enjoy our premium lighting designs. Our shipping service covers the Malaysia, United Kingdom, Australia, United States, Canada, New Zealand. All orders are processed and billed in the customer’s selected local currency where available.

2. Products Covered

This Shipping Policy applies to all products listed on our website. Whether you purchase ceiling lights, chandeliers, wall sconces, pendant lamps, or decorative accessories, every order follows the same fulfillment and shipping procedures outlined in this policy. We take special care in packaging each product securely to ensure it arrives in perfect condition.

3. Order Cut-Off and Processing Schedule

Orders placed before 16:00 (GMT+8) will be processed on the same business day. Orders received after this cut-off time will be handled on the next business day. We process orders from Monday to Saturday, excluding public holidays. Processing includes order verification, product inspection, packaging, and preparing the shipment documentation. This ensures every item undergoes quality assurance before dispatch.

4. Handling Time

Once your order has been placed, our warehouse team requires approximately 2 to 7 business days to prepare and fulfill it. During this time, each product is carefully checked, packed, and labeled for shipment. Handling time may vary depending on order volume, product type, or custom packaging requirements. If your order contains multiple items, they may be shipped together or in separate parcels to optimize delivery speed and safety.

5. Transit and Delivery Time

After dispatch, your package will be in transit for approximately 14 to 28 days, depending on your destination country and local postal service efficiency. Deliveries are typically made between Monday and Saturday, excluding weekends and local holidays. During high-demand seasons or in the event of customs inspections, there may be slight delays beyond the estimated timeframe. We appreciate your patience during such rare circumstances.

6. Estimated Total Delivery Time

When combining both the handling and transit stages, the total estimated delivery time is between 16 and 35 days from the date you place your order. This means that most customers can expect to receive their order within this full window, depending on their location and courier performance. Customers requiring faster delivery may opt for an expedited shipping service upon request.

7. Shipping Cost

We are delighted to offer free standard shipping on all orders, regardless of size or destination. There are no hidden charges or minimum order thresholds for free delivery. If you require expedited or express delivery, please contact our customer support team for a custom quote. Expedited shipping costs depend on location, package weight, and courier availability. We will provide the total cost and estimated delivery timeframe before finalizing the upgrade.

8. Tracking Your Order

As soon as your order is shipped, you will receive an email confirmation containing your tracking number and courier information. Please note that tracking updates may take up to 48 hours to appear after dispatch as carriers process and upload tracking data.

You can check the latest status of your shipment directly through our tracking portal at https://www.straptastic.co/apps/trackingmore. Simply enter your order number or tracking ID to view real-time updates.

If you encounter any issues or require personalized assistance, you may always contact our customer service team. We will be glad to help you locate your order and provide up-to-date information on its delivery status.

Additional Information

All delivery estimates are provided in good faith and represent typical shipping times under normal conditions. However, Straptastic cannot be held responsible for delays caused by factors beyond our control, such as customs clearance procedures, natural disasters, courier delays, or public holidays. We recommend keeping your delivery confirmation email until your package has arrived for easy reference and communication with our support team.

Need Help?

If you have any questions about your shipment, tracking, or delivery schedule, please don’t hesitate to contact us. Our support team is dedicated to providing timely and accurate updates for every order.

Store Name: Straptastic

Email: info@straptastic.co

Phone: +60166065163

Customer support hours: Monday to Saturday, 10:00 to 17:00 (GMT+8)

Address: 1392, Lorong Nipah 5, Pandamaran 42000, Port Klang, Selangor, Malaysia

Contact us: Contact Form

We value your feedback and welcome any questions or suggestions. Our goal is to provide every customer with high-quality products and a trustworthy shopping experience.